FAQ

Frequently Asked Questions (FAQ)

1. What is My Tristan?

My Tristan is a Dropshipping store offering high-quality products sourced from trusted suppliers. We aim to provide unique and affordable items delivered straight to your doorstep.

2. Do you provide tracking information?

Yes! Once your order is shipped, you will receive a tracking number via email. Please allow 2–5 business days for the tracking information to update.

3. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard), PayPal, and other secure payment options available at checkout.

4. Are there any additional fees for international orders?

Depending on your country, customs duties, taxes, or additional fees may apply. These are the customer’s responsibility.

5. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter or follow us on social media to stay updated on our latest discounts and promotions.

6. Where are you located?

Our original location is in Sai Kung, New Territories, Hong Kong SAR.